Free shipping within Switzerland on orders over CHF 150
Free shipping within Switzerland on orders over CHF 150
This Privacy Policy explains how Isadora Boutique collects, uses, discloses, stores, and protects your personal data when you visit the website www.isadora-boutique.ch (the “Site”), place an order, or use our services.
We process your personal data in accordance with applicable data protection legislation, in particular the Swiss Federal Act on Data Protection (FADP).
The purpose of this Policy is to inform you in a clear and transparent manner about the processing of your personal data.
The data controller is:
Isadora Boutique – Gloria Amadio
Sole proprietorship
CHE-247.909.611
Neuchâtel, Switzerland
Email: info@isadora-boutique.ch
For any questions regarding the protection of your personal data or the exercise of your rights, you can contact us at this address.
Depending on how you use our Site and services, we may collect different categories of personal data.
Data You Provide to Us When you place an order, create an account, contact us, or use certain features of the Site, we may process in particular:
your first and last name
your billing and shipping address
your email address
your phone number
information relating to your customer account
your order history
information necessary to process your order and payment
your requests, messages, and communications with our customer service
information that you voluntarily choose to provide to us
Data Collected Automatically When you use the Site, certain technical information may be collected automatically, including:
your IP address
the type of device used
your browser and certain technical information
certain information regarding your browsing activity and interactions with the Site
data collected through cookies, pixels, and similar technologies
Data Obtained from Third Parties Certain data may also be transmitted to us by the service providers we use in the course of our business, including our payment, delivery, technical, or advertising service providers. When data is not obtained directly from the data subject, the FADP provides for additional information obligations, particularly regarding the categories of data processed.
We use your personal data where necessary, in particular to:
process and confirm your orders
process payments
prepare and ship orders
provide delivery tracking
manage returns, exchanges, claims, and refunds
manage your customer account
respond to your questions and requests
provide customer service
send you necessary information regarding your orders
ensure the proper functioning and security of the Site
detect and prevent fraud and misuse
comply with our legal, tax, and accounting obligations
improve our services and the experience offered on the Site
send you marketing communications where permitted
measure the performance of our marketing and advertising campaigns
offer more relevant communications and advertising when the relevant technologies are used and legal requirements are met
Depending on the nature of the processing and applicable legislation, we process your data in particular when it is necessary:
for the performance of a contract, in particular to process and deliver an order
for compliance with a legal obligation
for the pursuit of our legitimate interests, in particular to ensure the security of the Site, prevent fraud, and manage our business
or on the basis of your consent when required
Where processing is based on your consent, it may be withdrawn for the future.
Payments made on our Site are processed by specialized service providers. Depending on the payment method chosen when placing an order, certain data necessary for payment may in particular be processed by Stripe or TWINT.
Isadora Boutique does not directly store your full credit card details.
Payment service providers process the data necessary to execute and secure the transaction in accordance with the legal provisions applicable to them and their own privacy policies.
In order to prepare, ship, and deliver your order, the necessary information may be communicated to the relevant carriers and logistics providers.
This information may include, in particular, your name, your shipping address, and, when necessary for the delivery service, your contact details.
Only the information necessary for the execution of the delivery is communicated.
We use certain services and tools provided by Meta Platforms, particularly in connection with our activities on Facebook and Instagram, Meta Business, and our marketing and advertising campaigns.
Depending on the services actually used and the choices made regarding cookies, certain information relating to your device, your browsing activity, or your interactions with our Site and our advertisements may be processed, in particular to:
measure the performance of our campaigns
compile statistics
understand certain interactions with our advertisements
improve our marketing campaigns
offer more relevant advertisements
In this context, certain data may be communicated to Meta Platforms and processed in accordance with the terms and privacy policies applicable to its services.
Where the use of an advertising or tracking technology requires consent under applicable legislation, its use is subject to the choices made by the user.
Our Site uses or may use cookies and similar technologies, in particular pixels, necessary or useful for its operation. These technologies may notably allow for:
the operation of the shopping cart and ordering process
the saving of certain preferences
the securing of the Site
the operation of certain features
the measurement of the performance of certain marketing or advertising campaigns
Certain cookies are necessary for the functioning of the Site. Other technologies, including those used for marketing or advertising purposes, may be subject to your consent when required by applicable legislation. Where cookie management options are provided on the Site, you may use them to manage your preferences. You can also manage certain cookies through your browser settings. However, disabling necessary cookies may affect certain features of the Site. The FADP Commissioner specifies that the information obligations of the FADP also apply to cookies and similar technologies.
When you subscribe to our newsletter or agree to receive marketing communications, we may use your contact details to inform you in particular about our new products, collections, offers, or news. You may unsubscribe at any time using the link provided for this purpose in the relevant communications or by contacting us at: info@isadora-boutique.ch The withdrawal of your consent does not affect processing carried out prior to such withdrawal.
We do not sell or rent your personal data. To the extent necessary for our business, certain data may nevertheless be communicated to the following categories of recipients:
hosting, maintenance, and technical service providers
providers related to the operation of our online store
payment service providers, in particular Stripe and TWINT
carriers and logistics service providers
communication and email service providers
marketing and advertising service providers, in particular Meta Platforms when the relevant services are used
administrative, accounting, or professional service providers when necessary
administrative authorities, judicial authorities, or other bodies when required by law
These service providers receive only the information necessary to perform their services, subject to their own legal obligations. The identity of the controller, the purposes of the processing, and the recipients or categories of recipients are part of the essential information required by Art. 19 FADP.
Certain service providers we use may process or store personal data outside Switzerland. Processing may notably take place in countries where our technical, payment, communication, or advertising service providers are established or operate. When data is transferred abroad, we ensure that the requirements of Swiss data protection legislation are respected. Where the country concerned does not guarantee a level of protection recognized as adequate, the transfer must be based on a safeguard or an exception provided for by applicable legislation. The FADP also requires data subjects to be informed when a transfer of data abroad takes place, including the country of destination and, where applicable, the safeguards used.
We retain personal data only for as long as necessary for the purposes for which it was collected, subject to applicable legal retention obligations. The duration may depend in particular on:
the duration of our relationship with you
the necessity to process an order or request
our legal obligations
the necessity to establish, exercise, or defend legal rights
Certain documents, particularly those related to accounting and commercial transactions, may be subject to a 10-year legal retention obligation in Switzerland. This does not mean that all of your personal data is automatically retained for 10 years. When data is no longer necessary and no legal obligation or justification requires its retention, it is deleted or anonymized to the appropriate extent.
We implement appropriate technical and organizational measures to protect personal data, in particular against:
loss
unauthorized access
unauthorized disclosure
alteration
destruction
misuse
Access to personal data is restricted to individuals and service providers who require it in connection with their duties or services. However, no data transmission or storage over the Internet can be guaranteed to be completely free of risk.
In accordance with applicable legislation, you may notably request to know whether we process personal data concerning you and obtain the information to which you are legally entitled. Depending on the circumstances and conditions provided by law, you may also request in particular:
access to your data
the rectification of inaccurate data
the erasure or destruction of certain data
the restriction or cessation of certain processing operations where such a right applies
the delivery or transfer of certain data when legal conditions are met
the withdrawal of consent for the future where processing is based on it
Certain requests may be limited when we are required to retain or process certain data due to a legal obligation or when another legal ground permits it. To exercise your rights, contact us at: info@isadora-boutique.ch In order to protect your data against unauthorized access, we may request information to verify your identity. The FADP Commissioner confirms in particular the right to request whether data is processed and to obtain information regarding the data, purposes, recipients, and retention period.
Our Site and services are not specifically intended for children. If we become aware that personal data has been improperly collected from a minor, we will take the necessary measures in accordance with applicable legislation.
When you voluntarily post a review, comment, or other content in a public area of the Site, this content may be visible to other users. We recommend that you do not post sensitive or unnecessary personal information in these areas. We reserve the right to moderate or delete unlawful, abusive, or inappropriate content.
Our Site may contain links to websites, platforms, or services operated by third parties. When you access an external service, the processing of your data by that third party is governed by its own terms and privacy policy. We recommend that you review the data protection information provided by the relevant services.
We may modify this Privacy Policy to reflect changes in our business, services, technologies used, or applicable legislation. The version in effect is the one published on our Site. The date of the last update is indicated at the bottom of this Policy.
For any questions regarding this Privacy Policy, the processing of your personal data, or to exercise your rights:
Isadora Boutique – Gloria Amadio
Sole proprietorship
CHE-247.909.611
Neuchâtel, Switzerland
Email: info@isadora-boutique.ch
You may also consult the information provided by the Federal Data Protection and Information Commissioner (FADP Commissioner) regarding data protection and your rights.
Last updated: August 2026
