Free shipping within Switzerland on orders over CHF 150
Free shipping within Switzerland on orders over CHF 150
At ISADORA, every order is prepared with the greatest care. We hope you’ll love your jewellery.
If you change your mind, you have 14 days from the receipt of your order to make a return.
Before any return, please contact our team to receive the instructions and the return address.
To be accepted, the jewellery piece must be returned in its original condition, unworn, unused and showing no signs of wear or damage.
It must be returned with its original packaging and box, along with all items received with the product.
Any item returned incomplete, worn, used, damaged or no longer in its original condition may not be accepted.
Returns are subject to validation after receipt and inspection of the item by our team.
For hygiene reasons, earrings and piercings cannot be returned or exchanged.
This exclusion does not apply when an item is defective or when an error was made in preparing your order.
Before sending anything back, please contact us at: info@isadora-boutique.ch
Please include your order number and the item(s) concerned.
Our team will then send you the return address and the necessary instructions.
The return must be made within 14 days of receiving your order. Every return must be preceded by contacting our team.
Return shipping costs are the customer’s responsibility, except when an item received is defective, damaged or different from what was ordered.
We recommend choosing a trackable shipping method and keeping your proof of postage until your return has been fully processed.
ISADORA cannot be held responsible for the loss or damage of a parcel during its return journey.
As soon as your return is received, each item is carefully inspected.
When the return meets the conditions stated above, the refund is issued via the payment method used when ordering.
Depending on your bank or payment provider, a few additional days may be required before the amount appears on your account.
Any shipping costs originally charged are not refunded, except when the return is due to our error or a defective item.
Would you like a different size, finish or model?
Please contact our team before making your return so we can check the availability of the item you want. Exchanges are subject to stock availability.
Write to us at info@isadora-boutique.ch stating your order number and the item you’d like to exchange. Our team will check availability and let you know the next steps and the return address.
If the item you want is no longer available, you may proceed with a return under the conditions stated above.
Every ISADORA order is carefully checked before shipping.
If, despite our care, you receive a defective, damaged or incorrect item, contact us at info@isadora-boutique.ch with your order number and photos of the item concerned.
Our team will help you find the best solution. When the error is ours, return shipping costs are covered by ISADORA.
Need help with your order, a return, an exchange or a refund?
The ISADORA team is here for you and happy to help.
info@isadora-boutique.ch
